Water Damage FAQ

How long will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin.

How do I know when my property is completely dry?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch along may be a false indicator.

Will turning up the heat help dry things out?
Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the drying process.

What about my wet furniture?
The extent of damage and the construction of the furniture will determine if your furniture can be resorted. Your furniture must be dried before damage can be adequately assessed. Non salvageable furniture will be documented for you, and if any items need to be discarded, a customer relies form will need to be signed.

Do I need to move out of my property during this process?
If you file an insurance claim, you may receive guidance from you insurance representative. However, this is a decision you must reach on your own. Here are several things to consider. Safety is paramount. Our equipment is as childproof as possible but does require supervision to make sure no children play with it. Air movers and dehumidifiers will create noise.

Does everything need to be moved out during restoration?
Not usually. If items need to be mounted out, we will let you know in advance.

Should I open the windows to help the drying process?
Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.

Why does my specialty floor need to be removed?
Nonporous flooring can trap water and prevent it from drying properly.