Residential and Commercial Water Mitigation

Residential and Commercial Water Mitigation

For Frozen and Burst Pipes, ServiceMaster of Redmond to the Rescue

Frozen and burst water pipes are just two of the weather-related calamities that can befall homes and businesses during the frigid winter months. The main culprits causing frozen and burst pipes are the absence of heat or insulation near pipes, plus exposure to a flow of subfreezing air. When frozen pipes burst and create damage in your home or business, call the water damage repair experts at ServiceMaster of Redmond.

The unfortunate results from pipes freezing and bursting include rapid flooding and damage to floors, carpets, ceilings, furniture and anything else subjected to the spray or inundation of water. Home and business owners need to act fast because the more time that elapses before treatment, the greater the damage. With a quick response, you can save more items in your home or business that might typically be lost to water damage.

Water damage cleanup is among the many disaster restoration services ServiceMaster of Redmond offers in the Greater Seattle area. Based in ServiceMaster by Redmond has been providing professional disaster restoration services since the mid-1990’s.

Following a water damage incident, our drying and restoration process may require up to three phases before completion. These steps include emergency service and site inspection, reinstallation/cleaning and structural repairs. Other services include water removal and drying, plus emergency disinfection and electrical and plumbing services.

To prevent water supply lines and pipes from freezing, it is highly recommended that home and business owners take the following precautions:
• Drain water from swimming pool and water supply lines according to manufacturer’s directions.
• Remove, drain and store hoses used outdoors.
• Check around your home or business for pipes and water supply lines that are located in unheated areas.
• Consider installing specific products to insulate water pipes. Examples of these products include UL-listed heat tape or pipe sleeves.
• Consider relocating exposed pipes to provide increased protection from freezing.
• Keep the thermostat set to the same temperature during the day and night.
• Leave the heat on in your home or business set to a temperature no lower than 55° Fahrenheit if you will be going away during cold weather.

ServiceMaster of Redmond is prepared to handle your call 24 hours a day, seven days a week and 365 days a year. Give us a call today at 425-867-5035.

Don’t know what to do next? We do.

  • We’re ready to restore your home or place of business following any disaster
  • 24/7 our trained and well-equipped experts respond to your emergency needs
  • With you as our priority, we say what we do and do what we say

When a pipe bursts, we’re on the job.

At ServiceMaster Restore, we know how devastating an event such as burst pipes and flooding can be, and we strive to clean up the mess and get your household back to normal in no time.

Our proven process:

  • Quickly identify the problem area and start the repair process right away
  • Dry your home from top to bottom including plaster walls, hardwood floors, carpets and more
  • Guide you every step of the way and always keep you up to date

Our burst pipe water recovery services include:

  • Water damage restoration
  • Drying, dehumidification and water extraction
  • Document drying and recovery
  • Mold remediation
  • Carpet, rug and upholstery cleaning
  • And much more

Don’t let a burst pipe burst your bubble.
Call the experts at ServiceMaster Restore right away: 425-867-5035


What happens when a pipe bursts?

If a pipe bursts it will spill several hundred gallons of water per hour, and can cause the homeowner thousands of dollars in damages. As soon as you realize a pipe has burst you need to take immediate action by calling ServiceMaster Restore®.

These locations are prone to freezing pipes:

  • Outside walls
  • Under a sink
  • Unheated crawlspace

Cold or warm climates, pipes can freeze due to:

  • Quick drops in temperature
  • Poor insulation
  • Thermostats set too low
  • A 1/8-inch crack in a pipe can spew up to 250 gallons of water a day, causing flooding, serious structural damage and the immediate potential for mold.

Here’s how you can prevent water pipe bursts during cold weather:

  • Let cold water drip from faucets served by exposed pipes during periods of extreme cold
  • Open cabinets to allow heat to warm pipes
  • Use spigot covers to protect exterior faucets

What are the common types of fires that can occur?

House Rooftop On Fire: a house with the rooftop on fire

    • Protein Fire
      Food from the oven or stove has burned, leaving strong burnt food odors and smoke residue on contents and surfaces.
    • Complex Fire
      Multiple natural and synthetic items inside your home have burned causing black smoke residue on contents and surfaces and synthetic smoke odors. Here, emergency corrosion mitigation is needed to protect at-risk surfaces.
    • Natural Fire
      Trees, shrubs and bushes have burned and smoke has penetrated the structure from outside, so smoke residue and odor are present.
    • Furnace Malfunction
      Heating appliances such as oil-fired furnaces have malfunctioned and caused smoke to be distributed throughout the property.

Fire damage goes beyond burning items

Ash and smoke can continue to cause damage and corrosion to materials if they are left behind. Odors from smoke will stay in a room or a home long after the fire and continue to cause problems if they are not removed. In a few minutes, walls and other surfaces can be discolored. In a few hours, finishes on kitchen appliances turn yellow. Smoke causes etching in glass after just a short time, and smoke will tarnish metal quickly. Not all fire damage is the same. Our fire restoration process is thorough and proven. It includes:

  • Identifying the source to determine the type of fire that occurred
  • Evaluating the areas that are wet as a result of firefighting that may need treatment
  • Remediating water damage (if any)

Evaluating sensitive materials that may be damaged as a result of smoke and soot particle

Removing contents from the home, including:

  • Collecting immediate items you may need for the next seven days such as clothing, prescriptions, toys, school books, business needs, etc
  • Packing out the remaining contents for cleaning and storage

    Performing structural restoration, including:
  • Removing any charred contents that may seal in smoke such as insulation and burned wood
  • Evaluating carpets and floor coverings that may need to be removed
  • Inspecting the framing of the house and subfloors for safety
  • Treating affected surfaces for smoke odors and sealing to keep any leftover odors from leaking back into the house
  • Cleaning, eliminating odors and deodorizing surfaces to pre-loss condition
  • Returning items to the original location and helping to restore your normal life

Let us start dealing with your damage.

Even though your custom action plan will include components specific to your needs, our proven practices are built on:

Our goal is to restore your property to its original condition as quickly and efficiently as possible. And we’ll keep working until you’re satisfied with the results. Call now to talk with a trained professional who can start your restoration process right away: 425-867-5035

All of our experts are certified by the IICRC and have extensive experience in a range of services. From removing debris and contamination, to cleaning and restoring the structure and contents, we’re equipped to remove the damage caused by fire, water or mold.

When ServiceMaster of Redmond professionals are dedicated to your property, you can be sure you’re getting the best the industry has to offer, built on decades of expertise. No type of damage is too big or too small for us to handle — we’re standing by to help 24/7.

Residential Water Damage Restoration Services

From leaking faucets to burst pipes and flooding, water damage is one of the most common and potentially destructive problems you can face as a homeowner. If not taken care of immediately, excess water in your home can promote electrical hazards, cause expensive damage to your home’s structure and furnishings, and can even lead to the growth of hazardous mold. When the worst happens, call the experts at ServiceMaster Restore®.

With one call, we’re at your side providing expert guidance on what to do and the experience to fix the problem, fast.


What is water mitigation?

Water mitigation is the process of reducing or preventing the amount of water damage that happens after a flood, a leaking roof or any number of water-related reasons. By taking fast action, you can prevent additional damage and cost

Count on the experts at ServiceMaster of Redmond for:

  • 24/7/365 Response – Seven days a week, 365 days a year, daytime or nighttime, we quickly respond to get your life back to normal.
  • Industry Leadership – For more than 60 years, ServiceMaster Restore has set the standard for water damage services.
  • Best-of-Class Methods – Our methods and processes meet or exceed industry standards.
  • Advanced Technology – We use state-of-the-art products to ensure the best results for your home.
  • Insurance Capabilities – We offer comprehensive water mitigation services and have a long history of working with insurance companies to help get your claims processed as quickly as possible.
  • IICRC Standards – ServiceMaster Restore works with the IICRC to help set the standards by which the industry operates.

Holiday Safety Tips 2017


It is important during this holiday season to remember important safety recommendations. Here are some tips for making your home safe during the holidays:

Christmas Trees
Christmas trees can be a major fire hazard. We all have a responsibility to take precautions to prevent fires in our neighborhoods and communities. Here are a few basic ideas to keep your natural tree fresh and healthy, and to protect your family:

-Make sure the water level on the tree never drops below the bottom of the tree.

-Make sure your tree is securely fastened to the stand so it cannot be easily tipped over.

-Keep your tree away from heat sources such as a space heater or fireplace. Be sure the tree is also placed away from burning candles.

-Keep a fire extinguisher in a clearly visible place.

-Avoid placing your tree in high traffic areas or exits.

-If you choose to have an artificial tree, make sure it is fire retardant.

-Discard the tree as soon as it shows signs of drying out.



-We recommend you not use tinsel. It is easy for children to swallow and can get wound around a small child’s fingers, cutting off circulation.

-Glass ornaments should be placed high on the tree.

-Smaller ornaments should also be out of reach of children.

-Place non-breakable ornaments, ones without sequins or beads, on the lower branches. Tie them on with ribbon or string instead of hooks.

-Some plants such as mistletoe (and its berries), holly, and poinsettias, can also be toxic. Keep them away from babies and small children.

-Avoid using spray-on snow, which may give off harmful fumes.

-Put wrapping paper in the garbage immediately after opening presents. Dyes that are present in the paper can be toxic for small children, who may chew on the pieces of wrapping paper.

-Heavy stocking holders can be pulled down onto a child’s head. Keep stockings up high, or use plastic hooks to hold them in place.


-Check for loose connections, frayed ends, bad electrical sockets and plugs, or other damaged wiring. Replace lights with any of these problems.

-Don’t put more than three strands end to end–this can cause circuits to burn out.

-Turn lights off when you go to bed.

-Small, new lights are safer than the older, larger bulb style that generate more heat and dry out your tree faster.


-As you finish up your Christmas shopping for the children on your list, pay attention to the details that may make a toy dangerous for children to play with.

-“Think big” when choosing toys. Avoid small parts that could be a choking hazard.

-Look for stuffed animals with eyes, noses, or other decorations that are securely sewn on.

-Most toys have an age recommendation on the label. Suggest that gift-givers look for the appropriate age level for your child.

Other Considerations

-Be sure to check batteries in the smoke detectors throughout your home.

-Keep a fire extinguisher in an accessible place such as the kitchen, the room where the Christmas tree will be standing, or near a fireplace.

-Be sure to lock your home when you are away. The holiday season is a common time when homes are broken into.

-Keep a first aid kit handy in case there are any accidents. Also include Burnfree dressings and gel.

-Be sure to have an emergency car kit in your car while traveling to and from friends and family.

-Keep your emergency kit near a main exit in your home.

-Have a family evacuation plan in place, in case of fire or other emergency.

Being prepared is a valuable gift you can give your family this holiday season. We hope these tips will help make your home peaceful and safe for everyone. Remember to use common sense and think ahead for possible dangers that are unique to your family. There is always something you can do to make your home better prepared and safer for the holidays.

Have you ever had a water loss? Here’s what you need to know.


Have you experienced water damage or did you just experience your first water experience and don’t know where to turn? Leave it to the experts at ServiceMaster of Redmond. Every day we take care of water damage and loss situations like those you are experiencing, so you don’t have to worry about what’s next.

When you’ve experienced a flooding emergency there is little time to think or process everything that’s on your need-to-do list. Call 425-867-5035 and give us your location along with a description of your water emergency situation and we’ll send a crew your way.

We will lead you through every step of the process, from extracting all of the water to taking care of your furnishings and belongings, restoring items that are salvageable and getting your home or commercial building back to mint condition so you can go back to your daily routine.

We take each water loss personally and work to make sure your home will be restored to pre-loss condition.

If you are currently experiencing a water damage or flooding emergency, please call 425-867-5035 to speak to an emergency loss specialist. Our professional water restoration technicians will respond to initiate the mitigation process on your property within 2-4 hours from when the call is received.


If you just experienced a water loss, consider removing the contents below before the rest of your contents are packed out.

  • Jewelry
  • Firearms
  • Grandfather clocks
  • Computers, hard drives, important files
  • Safes
  • Musical Instruments
  • Heirlooms
  • Taxidermy
  • Fine Artwork
  • Photographs
  • Extra clothes
  • Items that you would not want to be weeks/months without





While mold can easily grow anywhere in your home, it’s favorite spot seems to be our bathrooms. Mold loves moist and warm spaces, making the bathroom a prime destination for the nuisance. It can darken the grout lines in the shower, form along the base of the walls, and thrive on objects that collect water. In order to prevent a breakout, it is extremely important to perform mold cleaning in the bathroom regularly. Here are some tips to help you get started and advice to keep the mold out for good.

Ways to Perform Mold Cleaning in the Bathroom
The most common indoor molds include alternaria, aspergillus, cladosporium and penicillium. Mold in the bathroom can pose health threats to you and your family, and eventually structural damage to the home. It is essential to remove mold as soon as possible and to prevent it from developing in the future. Here are some basic tips to help you get started.

Scrub the mold from tile, grout and other surfaces with a mold-killing product such as bleach, hydrogen peroxide or vinegar.
Dry the areas thoroughly after cleaning.
Remove any caulk that has mold and re-caulk as needed
Apply a sealer to the grout to help prevent future mold growth
If you can’t remove the mold from the back of an area rug by washing, replace the rug. Likewise, replace any shower curtains or window treatments that didn’t respond to washing and mold removal treatments.

Helpful Tip: When cleaning the bathroom, make sure the room is ventilated properly.

How to Prevent Mold From Growing in Bathrooms
One of the best ways to clean mold in the bathroom is to prevent it from growing in the first place! Here are some tips to show that fungus who is in charge!

*Make sure the bathroom is well-ventilated.
*Open a window or use the room’s ventilation fan any time the tub or shower is run. Keep it running for at least 30 minutes after bathing.
*Use mildew-resistant shower curtain and mildew-resistant window curtains.
*Wash the shower curtain and window treatments frequently, about once a week.
*Don’t leave damp towels or other items on the floor.
*Wipe down the shower tiles/grout to remove lingering dampness.
*Wash and dry area rugs frequently.
*Repair any leaking pipes, faucets or shower heads immediately.

You can help prevent mold from growing in the tub, shower and sink by cleaning these areas regularly. When soap residue mixes with water and then sits, it can lead to mold development. Keep the tub, shower and sink clean and mold won’t be able to grow.

Has the Mold Grown Out of Control? ServiceMaster of Redmond Can Help!
If mold has developed behind the shower, under the drywall, in the insulation, ceiling or ventilation system, it’s time to call for mold testing from your trusted Redmond, WA professionals. Our trained mold remediation technicians use only the latest technology and techniques to rid your home of mold once and for all and restore your peace of mind. Don’t wait! Call us today and let us know what we can do for you!

How to Easily Deep Clean Your Home for the Holidays

Young woman cleaning kitchen

Declutter your home

This is the time to get rid of any items that do not have a place in your home, or to simply find a new place where they do. The tricky part is being honest with yourself. When decluttering your home, you need to recognize the items that you really do and do not need. Psychology Today advises those of you who have trouble giving things away to ask yourself this question, “If I was buying this today, how much would I be willing to pay for it?” This trick will help you recognize how valuable the item truly is to you.

Clean the Windows…All of Them

If you want to know how to really clean your house, the trick is to be thorough! While cleaning your windows,inside and out, you’ll want to start by vacuuming the sills and tracks. Then coat the window in your favorite window cleaner and let it sit for about 1-2 minutes. After it has soaked, squeegee the window in one direction from the inside and then in the opposite direction from the outside. This way, you’ll be able to spot the streaks much easier.

Clean In and Around Appliances

This is meant for your kitchen’s large appliances. Since this chore is largely overlooked throughout the year, you may be surprised how filthy the items, walls, and floor have become in those areas. Thoroughly clean your refrigerator, dishwasher, and stove inside and out before pulling them from the wall to clean their surroundings (if possible). To make this chore even easier, wait until your refrigerator is almost empty so you won’t have to worry about cleaning around the food or leaving it out for too long.

Dust, Dust, Dust

You wouldn’t believe how much dust blankets your home, even when it’s not in plain sight. Freshen up the room by vacuuming every upholstered surface, dusting all of the frames and artwork, underneath the electronics, and within the pantry and cabinet shelves.

Deep Clean the Floors

This is one of the more difficult checklist items, as all pieces of furniture must be removed from the rooms you are cleaning. However, using cheap furniture gliders makes it much easier! Once all your furniture has been removed (and we mean all of it, not just the smaller pieces), then you’re ready to clean the floors! Use a microfiber mop and a safe cleaner on hardwood floors, and a professional-grade carpet cleaner on carpeted floors.

Re-Stock on the Home Cleaning Basics

Although you may not use them all right away, at least you will have them ready to go throughout the year! Here are just a few basic cleaning items you should stock in your home at least once a year, ideally during your deep cleaning process:

  • Baking Soda
  • Rubber Gloves
  • Rubbing Alcohol
  • Streak-Free Glass Cleaner
  • Wood Cleaner (If you have wood floors or furniture)
  • Microfiber Mop
  • Distilled White Vinegar
  • Dish Soap
  • Multipurpose Cleaner

These are just a few tips that will help you get ready for a cozy day at home with the ones you love or a house full of guests coming in from out of town. There any many other deep clean tips (stay tuned for more) but these basics are a great start and reminding check list to those who are feeling the overwhelming task of preparing your home for company. Regardless, remember that it’s about the memories you create not the press of your curtains or shine of your floors. From ServiceMaster of Redmond we wish you a relaxing, warm and blessed holiday season.


What you need to know about being a homeowner


For most of us, the word “mold” carries a very negative connotation and is something to avoid at all costs. Mold is often a very unwelcome guest in our homes or businesses and rightfully so, as mold can produce some significant health problems for people with allergies, weakened immune systems (the young, the old, diabetics, etc.), or people who have just been over-exposed to mold spores. In addition to health problems, mold can cause a significant amount of damage to property over time and can be difficult to remove if left unchecked. So if mold is so bad it begs the question; why don’t we attempt to eradicate it? What purpose does it serve?

Many people do not realize that despite mold’s bad reputation as portrayed in today’s media, mold is an important, everyday part of our environment and serves a critical function in the ecosystem of the Earth. Mold (a species of fungi) is natures’ recycling agent and the primary way organic material (dead plants, animals and insects) are recycled by Mother Nature. Without mold, we would have an over abundance of organic waste with no real way to decompose or dispose of it. There is no question that without mold, our ecosystem would be in serious jeopardy and our environment would be overcrowded with dead plants, animals, and insects.

So which is it? Is mold a good thing or a bad thing? The answer is both. Mold becomes a problem for us when it invades areas that it should not be found areas such as inside the bathroom wall cavity as the result of a water leak, or inside an attic space that does not have proper roof ventilation and excess moisture. When mold starts to encroach upon the indoor environments we live and breathe in, we must take proactive steps to address that mold and ensure it is properly remediated and removed from those places.

Mold requires two things to be active; water and a food source so when you suspect a mold problem may exist in your home or business, it’s best to search areas where water intrusion or condensation may occur and organic material can be found (drywall paper, wood, excessive dander from people or pets, etc.). A local water mitigation/mold remediation company can often greatly assists with this process and will often do an initial inspection for free. They can also provide recommendations to address the moisture issues as the mold will continue to grow so long as the moisture is present. Even properly remediated mold can return if the water problems are not fixed.

When it comes to removal of the mold once the water intrusion issues are addressed and the colony is located, it is highly recommended that a qualified mold remediation specialist first inspect the situation before opting to handle the mold yourself. Small areas of mold can sometimes be handled without the assistance of a certified mold remediation specialist, but it’s best to get recommendations from them on how to complete the remediation effectively and safely. Alternatively, you can also contact a local Certified Industrial Hygienist to conduct a series of tests to determine if there are elevated levels of mold spores in your home or business and help locate and address the source of the mold. This is the best method for determining if mold exists in areas that are not able to be visually inspected or are otherwise inaccessible or in cases where a large amount of mold (greater than 10 sq feet) are discovered.

Mold in its natural environment is a good thing and something not to be feared. But it should be respected when it encroaches upon our lives. With the proper understanding and guidance by professionals, mold is something that can be easily dealt with.

For more information on mold or questions about specific mold problems, please don’t hesitate to contact us at ServiceMaster of Redmond (425) 867-5035.